How do you ship?
All bags ordered from bagmalls.com are shipped via EMS .We will inform you with tracking No. by email as soon as your order is shipped out.
How much does shipping cost?
You can see the freight fee appearing when you check out, the shipping is free, you don't need to pay any custom charge
How long does it take the bag to arrive from the time I order ?
We will arrange to deliver your order within 2 or 3 days after the payment are confirmed to be received. Normally, you can receive your order within 7 business days once it is shipped out. We will email you the tracking No. to follow up.
How do I order on bagmalls.com?
Ordering on bagmalls.com is easy and safe. Once you have found the item you would like to purchase, click on the "purchase" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
Are your pictures from the actual handbags?
You may be amazed by some of the pictures we have up on our website. Because of their quality. We guarantee 100% that all pictures taken from our site are actual pictures of our handbags! The bags look exactly as represented in the pictures, and we never, ever use anyone else's pictures
Why do people prefer to purchase handbag with us?
People have many different reasons for choosing handbag. Some appreciate a particular design but need a more affordable price. Other people enjoy owning and wearing a number of different, high-quality handbags for different occasions.we could supply cheap and top quality handbags , so most people purchase from our website.
I have seen other websites that offer some of your products for cheaper, why are yours more expensive?
The price of the products depends on the quality; many websites will carry lower quality products and sell them for cheaper, but they tend to break quickly. We pride ourselves in only selling products we stand behind 100%
Do you offer wholesale?
Yes, we supply to buy wholesale,the minimum wholesale order is 5(include 5). We will offer more favorable wholesale price.The customer need to contact our server to inquire the price, Please refer to Wholesale for the specific processing.
Do you ship the designer handbags internationally?
We ship designer handbags anywhere in the world, most of our customers are from USA and Europe.
I have read everything in your FAQ,but still cant find the answer to my questions?
It's pretty easy, just contact our customer service by email sales@bagmalls.com, we will reply you as soon as possible.
Is you site secure?
Yes all orders are processed 100 percent secured "https servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.
Why do you ask for personal information?
All information included in the order form is requested in order to delivery.
What happens after I place the order?
After placing the order you will receive an order confirmation email with an all order's information.
Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly
How can I make returns or exchanges?
You can contact us by email - sales@bagmalls.com . As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them, accompanied by a sales receipt.
